24 march 2019New site capabilities- comments on articles
24 february 2019New article of service Adviser on Executive.ru
20 january 2019Invitation for Customer experience Forum in Alma-Ate
Producer of climatic equipment
- Newly created service center became self-sufficient in less than half a year.
- The service and spare parts agreements were signed with key clients.
Supplier of industrial cranes and crane components
- The strategy for increasing spare parts sales and post-guarantee service was developed and successfully implemented
- Performance indicator.
German manufacture of machine tools
- Turnover increasing in 1,8 times for 1,5 years
- The spare parts delivery time was decreased for 30%, new employees were recruited and trained response
The head of ServiceAdviser
“In order for the trainings to bring results, it is important for the coach to understand the specifics of the business and to have personal management experience. In my programs, I try to include as much practical recommendations and tools as possible that have worked well for 10 years of my work as a leader in the service of Russian and German companies.
Today, participation in efficiency improvement projects and startup projects allows me to get new practice, use successful experience in developing services in various markets, and develop individual solutions for our clients' businesses as soon as possible.”
- — Market analysis
- — Development of marketing strategy
- — Sales
- — Optimization of business processes
- — Staff motivation
- — Budget Planning
- — Strategic management
- — Strategic Management (MBA)
- — Electrical Engineer (MEI)
- — Professional development: training and conferences on service management (DMG, DEMAG), technical training - more than 50 courses in total
- — Language: Russian, English
Creation of Customer service
Are you interested in creating highly professional customer service? It is acquiring more and more significant meaning day by day. Service- it is not just maintaining and technical support of the product, this is any kind of interaction between an employee and a client. The competitiveness level of the whole company depends on how well this process is established. If you want to make the service your competitive advantage, you have decided to refuse business dealers services and service partners and have thought about setting up your own customer service center, most likely you will be interested in a collection of articles related to this topic. Most of these articles are unique and based on a real experience of our professionals, got while working on consulting projects in internationals and Russian companies.
Increasing of customer service effectiveness
Customer demand has changed, they want to get more profit and pay less for the service. This common trend in Russia is becoming more significant in the recent years. Is it possible to suggest lower prices than competitors and get more profit in the same time? If your customer service brings loss, sales don’t increase and clients complain about low service quality, you will be interested to get acquainted with articles from this section.