"Today, in the conditions of tough market competition, strong trusting relationships with customers become decisive factors for long-term prosperity. Quality customer service is not only one of the competitive advantages, in many areas of activity this has become the only competitive advantage. Quality of service is a new standard, to which customers judge the quality of the product.
William Bend, Partner, Strategic Management Practice,
Coopers & Lybrand Consulting Group (Toronto)
SERVICE ADVISER - is a team of professionals in the organization and development of customer service. Our main specialization is consulting services for companies operating in the B2B and B2C markets (industrial equipment, household appliances, car repair and maintenance). We manage projects for the transformation and setting up a first-class service for our customers, as well as conduct open trainings, seminars and individual trainings for top managers and service managers.
Our new directions - are an independent audit of the company's и the opening up of turnkey service centers starting direct sales in Russia and the CIS. We recruit and train staff, set up business processes for service centers in accordance with the best international standards.
For large companies with regional service centers, we help to create and implement standards for central service in the regions, collect reports from service managers, prepare analytics on key KPIs and recommendations on promising growth points.
At various stages of development, companies are faced with problems previously unknown to them. At one stage, these could be issues of marketing, development of a service strategy, positioning and development of sales of service products. On the other, issues of improving the efficiency and profit of the service organization, installing KPI, optimizing business processes. On the third, the issues of business scaling, work with branches and remote service centers, issues of control, motivation and staff development. We have rich practical experience in solving such problems and help our clients save time and money, using the best practices of Russian and international companies, including such as General Electric, DMG Mori, Demag.
Why ServiceAdviser is deferent from other companies?
- Specialization.. We are working with trading, manufacturing and service companies. Each of our team specializes in a separate business. Only specialization allows to obtain an expert level of knowledge in your field.
- Practical experience. Unlike most consulting companies, all of our specialists have a long-term service management practice in large and medium-sized companies. In addition, we are constantly working with new projects and improve our skills. Therefore, we do not offer “book recipes”; you will receive solutions that work successfully in many Russian and foreign companies. They are very likely to work in your business.
- Result guarantee. We do not just give advices and recommendations. We help in the implementation of their proposals in practice. And although it is impossible to 100% repeat the experience of others due to the specifics of a particular market or company, with us you are much more likely to achieve the desired results. And we are ready to share the responsibility for achieving these results, in case of your support and consistency in the implementation of the planned actions.
We offer and are ready to consider various forms of cooperation
Depending on the qualifications of your employees and the presence (or absence) of sufficient working time, you can:
- Take part in our trainings and seminars or conclude an agreement to conduct corporate training and carry out all necessary changes on your own, using the information received, tools, templates, etc.
- Involve our specialists as external consultants for quick and guaranteed results.
- Sign a contract for long-term subscription services and regularly receive our recommendations, an independent assessment of the effectiveness of the service for business owners and advice for the head of the service.
Call us or write us about your tasks right now- together we will find the best solution!