CASES
Supplier of industrial cranes and crane components

Supplier of industrial cranes and crane components

German company “Demag Cranes&Cmponents GmbH” subsidiary in Russia. “Demag Cranes&Cmponents GmbH” is a world leader in producing cranes and components.

Tasks

  • To organize and implement spare parts sales and post-guarantee service sales increasing strategies, to reach planned funding targets.
  • To optimize business processes of departments and to increase effectiveness of available recourses usage, to support loyalty of keys clients

Results

  • The strategy for increasing spare parts sales and post-guarantee service was developed and successfully implemented
  • Performance indicator. Working hours performing indicators (utilization) of operating service has increased from 45% to 85%
  • Turnover by service agreements has increased in 3.7 times
  • New system of planning and organization of work was embedded
  • The share of set up Demag equipment maintained by service department increased from 16% to 63%