CASES
Producer of climatic equipment

Producer of climatic equipment

Hitachi official distributor in Russia, the company also produces climatic equipment under their individual brand Vertex.

Tasks

  • To organize and develop its own customer service “ITS VERTEX” to improve the quality of customer service (before the company used to cooperate with service partners).
  • To elaborate a business-plan of institutional framework, marketing policy, KPI, motivation system
  • To elaborate and organize sales of service agreements

Results

  • Newly created service center became self-sufficient in less than half a year.
  • The service and spare parts agreements were signed with key clients. As well as “Rot Front”, “Trust Bank”, “OTP Bank” and others.