The practice of international companies
Training is conducted in accordance with the methods developed for managers of services in corporate universities of international companies. These techniques are universal and successfully work in many countries, including Russia.
Minimization of errors
It is not necessary to experiment in your business. Learn and use the successful experience of other companies in implementing new ideas.
You do not need to hire highly paid managers for the development of commercial services. Develop and train your technical managers.
Service management as a separate business unit requires knowledge and experience that technical experts do not have. The Online Mentor package is intended for companies interested in implementing changes on their own, as well as in the professional development of their service managers, technical specialists. Monthly consultations are planned, during which issues of strategy, analytics, commercial services, personnel management, etc. are considered. The results of the past month are analyzed and tasks are set for the next within the framework of the chosen strategy. The optimal combination: basic training + package " Online Mentor ".
- — Regular consultations by Skype, phone and email
- — Organizational diagnostics and analysis of the current effectiveness of service management processes
- — Assistance in the preparation and implementation of a service strategy for your company, including the development and organization of sales of service products, development of the branch network, work with key customers, budget planning, personnel motivation system, KPI service organization and much more
- — Independent expert assessment of your ideas, recommendations and support in their implementation, considering the relevant experience of other companies
- — Analysis of the results of past periods, analysis of errors and causes of deviations from planned indicators
- — Adjustment strategy, work on improving the accuracy of planning
- — Assistance in finding new solutions to improve the efficiency and profit of the service organization
To calculate the cost, please specify the phone number in the application or contact us in any convenient way (страница contact page).
Producer of climatic equipment
- Newly created service center became self-sufficient in less than half a year.
- The service and spare parts agreements were signed with key clients.
Supplier of industrial cranes and crane components
- The strategy for increasing spare parts sales and post-guarantee service was developed and successfully implemented
- Performance indicator.
German manufacture of machine tools
- Turnover increasing in 1,8 times for 1,5 years
- The spare parts delivery time was decreased for 30%, new employees were recruited and trained response