Organization of service
Only due to high quality service your potential clients will become regular, permanently making purchase only in your company. After all, it is known that the "gold asset" of any firm is old customers, on them repeat sales a thriving and stable business is built. Attracting a new customer is always a rather problematic process.
How to organize a service?
How to make so, that:
- Return decrease;
- Decrease client’s loyalty;
- Sales per a customer significantly increase;
- All clients making purchase regularly only in your company and get satisfaction.
In any company there is a hidden potential for progressive development. Thanks to smart marketing and good service, you can significantly increase the income of the company.
High level service
If your service is at a high level, it means:
- Almost there are no dissatisfied customers;
- The product easily “goes away” even at an inflated price;
- Customers don’t “cheat” you;
- Even in the "off-season" the number of sales exceeds the limit.
This positive situation has developed not in each company. After all, a profitable business is a kind of system, which effectiveness is achieved by creating a quality service with regular amendments and improvements. Only such approach will bring your company multi-million-dollar revenues. So where to start to become a wealthy and well-known manager?
Service level increasing recommendations
It is mandatory to create a page on company’s site where clients could leave feedback, comments and willing’s related to staff job. Moreover, letters can be left in a special box in the office.
Availability for your clients – the key to success. All ways to exchange the information via skype, e-mails, phone, feedback form and back call, “how to reach” plan and parking should be provided. Development of loyalty program for VIP clients (special offers, discounts, presents).
Stepwise recruitment, meritocracy the most active, hard-working employees, making an invaluable contribution to the overall business.
Communication with customers in accordance with well-developed instructions and regulations, control over compliance with general corporate rules, maximum automation of the team’s activities.
Optimization of work with problem customers in order to solve the issue.
Prompt delivery of orders with their segmentation into regular and premium. According to the field of business and agreements, the usual orders should come to the buyer on average no more than five days, the premium - three days.
Timely information to customers about sales, holiday promotions, updates, which will significantly increase the company's sales.
Gratefulness for the purchase in the way of "thank you" and an additional sale.
Finally, after purchasing a product, it is advisable to ask the customer important questions regarding the quality of the service, the cost of the order and the real expectations of the product.
As you can see, building a quality service is quite realistic, which in the future will make your business the most profitable in its field.