Тренинг
Business practice: high class service modern tools
We are oriented to your company
The corporate training program is optimized for your business input data. Minimum of overall information.
Guaranteed refund
Refund is provided by the terms of the contract.
Trainings and consulting
Training and consulting at the same time. A part of the training is held in the format of discussion, during which we will examine both the questions that had been sent in advance and the new raised questions. We will describe how others work and will try to apply the best practices for you.
The training is target at professional managers of service companies who have been working for long on the open market.
Program
- How much can earn your service center: how to calculate restrictions and set achievable tasks
- The concept for service management as a “business inside the business”. Two profit centers for trading companies
- Mangers’ competence: what should the service director know?
- Basic KPI service department: how to install, monitor and predict
- The optimal structure and functional responsibilities of service staff
- Planning of the annual budget: simple management accounting methods for the service organization
- Pricing in the service: how to count and what to navigate
- Preparation of short-term forecasts for the main financial indicators: how to avoid mistakes
- Marketing strategy service organization: a step-by-step guide for the development and correction
- Scaling up business and working with partners: what you need to know and how to act
- Diagnosis of hidden problems: how to determine the symptoms of the cause of the disease service organization and develop the correct recipe/p>
- Motivation and professional development: how it works in the service
Cost
To calculate the cost, please specify the phone number in the application or contact us in any convenient way (страница contact page).
Coaches
Maksim Klemeshov
The head of ServiceAdviser
“In order for the trainings to bring results, it is important for the coach to understand the specifics of the business and to have personal management experience. In my programs, I try to include as much practical recommendations and tools as possible that have worked well for 10 years of my work as a leader in the service of Russian and German companies.
Today, participation in efficiency improvement projects and startup projects allows me to get new practice, use successful experience in developing services in various markets, and develop individual solutions for our clients' businesses as soon as possible.”
Key skills
- — Market analysis
- — Development of marketing strategy
- — Sales
- — Optimization of business processes
- — Staff motivation
- — Budget Planning
- — Strategic management
Education
- — Strategic Management (MBA)
- — Electrical Engineer (MEI)
- — Professional development: training and conferences on service management (DMG, DEMAG), technical training - more than 50 courses in total
- — Language: Russian, English
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Aleksey Masharetdinov
“For 15 years of work in the automotive business, I have done a path from a mechanic to a deputy general director of the network of service centers. There has always been very strong competition in our business, but thanks to a competent service strategy, clear and streamlined business processes, the number of our regular customers is increasing regardless of economic crises and other shocks.”
Elena Snurnizyna
“Document management in service is a very important task. On how the service interacts with other departments, the operational efficiency of the company and the opinion of customers about the quality of the service directly depend.”
Location
At your disposal
Our coach team will arrive to you in every part of the world. We will conduct training at your place. For holding it we will need: conference zone, viewer, tea and a hotel.
At our disposal
We cooperate with the Executive MBA LWB Business School. Trainings are held on the campus of a business school at:
— Mytishchi, Shchorsa st, 34 (5 km away from Moscow).
— On campus there is a comfortable guest house, for students from other cities. Travel documents are issued.
— Date and training program for corporate clients are discussed individually. For information about the date and cost of participation in open trainings and seminars, please contact us.
Application for taking part in trainings
Successful cases
Producer of climatic equipment
- Newly created service center became self-sufficient in less than half a year.
- The service and spare parts agreements were signed with key clients.
Supplier of industrial cranes and crane components
- The strategy for increasing spare parts sales and post-guarantee service was developed and successfully implemented
- Performance indicator.
German manufacture of machine tools
- Turnover increasing in 1,8 times for 1,5 years
- The spare parts delivery time was decreased for 30%, new employees were recruited and trained response
Contact us office@serviceadviser.ru
or call us: +7(917) 512 66 97
